Frequently Asked Questions!
PLANT BASED FOODS

What are Plant Based foods (PBF)?
Plant Based foods are produced from ingredients which are not sourced from animals and are strictly manufactured using only plant based ingredients.

Are PBF Vegan?
Yes absolutely!

Is Vegan same as Vegetarian?
No. Vegan foods do not contain even ingredients sourced from animals whereas Vegetarian foods contain ingredients sourced from animals (such as milk, honey, etc)

How can I be sure of 1Ness products being 100% Vegan or Plant Based?
1Ness adheres to strict standards of Plant based – Vegan food production. 1Ness has a dedicated exclusive production facility where no other products are manufactured

LACTOSE

Is Lactose Plant based?
No. Lactose is found in milk which is sourced from any Mammals

What is Lactose Intolerance?
Lactose Intolerance is a health condition wherein ones digestive system is unable to digest Lactose is found in milk based/Dairy foods such as milk, paneer, cheese, butter, curds, yogurt, etc. Lactose intolerance is very common, affecting up to 70% of people worldwide.
The most common symptoms include stomach pain, bloating, diarrhea, constipation, gas, nausea and vomiting. There have been reports of other symptoms, such as headaches, fatigue and eczema.

Can I have Plant Based foods even if I’m not Lactose Intolerant?
Yes of course you can. In fact Plant based foods have been proven to be more healthier than animal sourced foods.

SUBSCRIPTION AND PAYMENT

Is there any delivery charge?
We do NOT charge any extra amount for delivery of subscription orders

What time do you deliver the order?
We deliver everyday. Timing may vary depending on your location address.

How does subscription model work?
Ours is a prepaid subscription system. You can set the days of receiving the orders on the app

Can I temporarily pause the subscription?
Whenever you don’t want your subscribed products, kindly SMS/Call the previous day before 11 am. Please mention the date you want to resume the delivery. We will not deliver for those days.
The numbers to reach out are
a. +91 9324 352 302(Customer Care)
b. +91 8837 448 972 (Delivery Support)
c. +91 8837 448 972 (Payment Support)
You can also go to our website and log in on our web app for IoS or download the ‘1Ness’ app on the play store for android. You can intimate all changes in the app as well.

When do I pay for the subscription?
You pay when you agree to start the subscription and then recharge as the subscription duration is closer to the end.

What are the different modes of payment?
Online across all modes- Credit card, netbanking, Paytm, Gpay, UPI

Where do you current deliver the products?
Please see serviceable areas

How can I get the products delivered to my apartment?
You can help us with the details and we will ensure we start your subscription.
You can email us at reach@1ness.in or reach out on our number +91 9324 352 302.

SERVICEABLE CITIES

Do you deliver to my location?
Please verify your pin code to check if we deliver in your neighbourhood