SUBSCRIPTION AND PAYMENT
Is there any delivery charge?
We do NOT charge any extra amount for delivery of subscription orders
What time do you deliver the order?
We deliver everyday. Timing may vary depending on your location address.
How does subscription model work?
Ours is a prepaid subscription system. You can set the days of receiving the orders on the app
Can I temporarily pause the subscription?
Whenever you don’t want your subscribed products, kindly SMS/Call the previous day before 11 am. Please mention the date you want to resume the delivery. We will not deliver for those days.
The numbers to reach out are
a. +91 9324 352 302(Customer Care)
b. +91 8837 448 972 (Delivery Support)
c. +91 8837 448 972 (Payment Support)
You can also go to our website and log in on our web app for IoS or download the ‘1Ness’ app on the play store for android. You can intimate all changes in the app as well.
When do I pay for the subscription?
You pay when you agree to start the subscription and then recharge as the subscription duration is closer to the end.
What are the different modes of payment?
Online across all modes- Credit card, netbanking, Paytm, Gpay, UPI
Where do you current deliver the products?
Please see serviceable areas
How can I get the products delivered to my apartment?
You can help us with the details and we will ensure we start your subscription.
You can email us at email@example.com or reach out on our number +91 9324 352 302.